How to Solve Blue Screen Problem Toshiba Satellite P55a5312
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- #1
- Apr 6, 2016
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Note: If this problem started after an update, please make sure the laptop is not connected to the internet in any way before you use the following instructions.
1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.
NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.
Do not do a "Reset" as that will wipe all data you have on the laptop.
- Apr 6, 2016
- 25,145
- 261
- 113,340
- 14,335
- #2
Note: If this problem started after an update, please make sure the laptop is not connected to the internet in any way before you use the following instructions.
1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.
NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.
Do not do a "Reset" as that will wipe all data you have on the laptop.
- #3
- Apr 6, 2016
- 25,145
- 261
- 113,340
- 14,335
- #4
- #5
Thanks for your advice, which having shut down and restarted three times showed the automatic repair screen. Currently repairing disc errors and will update in a couple of hours..
Many thanks. In hopeful anticipation
Update, only took 15 min. All singing and dancing. Thanks again.
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Source: https://forums.tomsguide.com/threads/toshiba-laptop-keeps-restarting-with-blue-screen.123791/
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